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Food Allergy Concierge Blog

Dealing with an uncooperative teacher

It’s now a few weeks into the new school year- enough time for you to have (hopefully) met with your child’s teacher and explained their needs, written and submitted a Plan 504 to the school, and assessed the level of care and accommodation your child has been given for their food allergies. It never ceases to amaze us, but every year parents across the globe tackle the issue of uncooperative teachers, staff members who either don’t understand or don’t believe in a child’s allergies or simple miscommunications.


Parents are then faced with a NOW WHAT? What, if anything, is there to do when your child’s school or teachers just don’t get it?

Speak to your child’s teacher:

Your first point of contact should always be with your child’s main teacher. It never leaves good feelings when a parent goes above them directly to the principal before giving them the courtesy to fix the problem. Remember: Your tone is very important- speak in a low, calm voice even if you are stressed and boiling inside. Choose a time that works for the teacher to talk, maybe later on at night or before school, to give you the greatest chance at success,

Meet with the principal:

The next step is to schedule a meeting with the school’s principal. Ask for the school nurse, social worker, and your child’s teacher to be present. Hopefully, just asking for the meeting will be enough motivation to put enough safeguards in place. Having the school nurse present is also important as they can help explain the potential dangers to your child and answer any questions a staff member may have.

Contact the State Department of Education:

This step takes your power to the next level. Through contacting them you will be able to find out exactly what the law is regarding your issues, especially if the claim has been made to you- and yes, this still happens- that food allergies are NOT a disability according to the law. (False!) There have been many other claims reported by parents from their schools, and knowing the legalities ensures that you can express your needs while knowing the responsibilities placed on the schools by the law.

Speak to the staff member again

It’s never a first or even second step to threaten a lawsuit, but sometimes that’s the only way to get people to listen to you. Sometimes you have to get creative, like physically going down to the school and seeing the layout- maybe you need to speak to the staff at the cafeteria, or the art teacher.

Bear in mind:

If you are having trouble, it may be worth your while to make things as easy as possible for the school as you can. Prepare the letter to be sent out to the parents, provide a list of alternative safe snacks and lunch ideas and print off the signs you want to be placed around the school. They might be more willing if they don’t have to work so hard.

Don’t get disheartened if your child’s teacher doesn’t understand the gravity of the situation. It’s your job as a parent to MAKE them ‘get it.’ Society has thankfully come a long way in understanding food allergies, and ultimately, it’s not coming from a bad place; everyone wants to keep your child and all children safe; sometimes they need a little nudge to do it.

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Traveling in Israel with Food Allergies

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What Our Clients Say

Meticulous in their preparations

During our recent visit to Israel, we really struggled to find food for our son who has anaphylactic level allergies to egg and sesame. We approached both restaurants and hotels and were told they were unable or unwilling to take responsibility for preparing his food.

 After learning about Dr. Eliana on-line, we contacted her in the hopes that she could provide a ‘normal’ restaurant experience for our family.

 Both she and Shani were meticulous in their preparations with the restaurants to ensure that our son had a wonderful and safe experience.

 We truly appreciate their efforts to take care of our son, and to provide us with a lovely vacation experience.

T.M., Chicago, USA

Comfortable, calm, and at ease

We want to thank you from the bottom of our hearts for the amazing gift you have given us over this Pesach- the gift of having you with us!!!!

We have NEVER felt more comfortable, calm, and at ease than we did these past 10 days. Your warmth, professionalism, kindness, and care shown through in all that you did.

My children are so grateful that they were able to be with you this Pesach. You made sure that they were so well looked after and they felt so at ease and comfortable with you! You were so amazing and approachable to them! And they LOVED all the food you so amazingly prepared (supervised allergy-free food preparation, managed menus) for them!

It’s very difficult for us to trust people when it comes to our kids and allergies. You magically were able to take away ALL of our anxieties, and nervousness (and we don’t give that away so easily!!)

We can never fully thank you enough. We truly feel that you instantly became part of our family and we look forward to G-d willing being able to be with you and plan amazing trips with you many many many more times!!!! 

CO, Canada
April 2016

Very Helpful

Thank you and may Hashem bless you for the work you do. My son Jacob said your allergy card has been very helpful. I am so grateful- beyond words.

Yasher Koach!
L.R., NY, NY

Delicious and Safe

Thank you for delivering our allergy free baked goods to our hotel.  We just tasted the focaccia and it was delicious!

All the best,

S.C., New Jersey

Thank You

We can't thank you enough for assembling this top-notch team of specialists to work with our daughter while she is in Israel.

T.G., Philadelphia, PA

The Allergy Card was Extremely Helpful

"Food Allergy Concierge assisted us with a very helpful, detailed customized allergy card in Hebrew.  The Allergy card was extremely helpful for multiple allergies and allowed us to eat safely in several eateries and hotels. Highly recommended.”

G.A. Illinois USA

Allergy Free baked goods for the lockdown

My family ordered a week's worth of food from Food Allergy Concierge during the most recent lockdown. Having the food on hand, and knowing that it was safe for everyone in the family to eat, helped turn the lockdown into a stay-cation! We were still able to take a break from cooking and worrying, and we look forward to using FAC's services again in the future.

Very easy to order and communicate your needs

We are so lucky we found this company to help us while our son was traveling. They provided allergy-safe baked goods and delivered them to his hotel so he could have bread and pastries on his month-long Israel trip. It was very easy ordering and communicating his needs. I would definitely use the food allergy concierge again the next time he travels to Israel.

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